Yesterday I had an opportunity to hear a program at IFLA about new partnerships that libraries are creating. It takes "Working Together" to a new level. At the National Library of Canada the libraries program and the archives program came together under one agency Library and Archives Canada. The convergence of Libraries and Archives has been in existence for approximately 2 years. The result is that this has helped them to connect better with the users. The National Library of Canada prior to this time had worked mostly for the profession and for collections. The new focus is the user and what the user wants. That description resonated with me as LTLS has often been seen as about the staff and the libraries and not about the user. It is important that the system focus on the user to the improvement of the service. If we all focus on the user together then we can truly improve service.
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August 20, 2007
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